Return Policy

Damaged or wrong item

Report incorrect, damaged, or defective parts within 24 hours of pickup or delivery. Keep the part and original packaging available for review. Do not install a part you believe was shipped in error.

Unused stocked items

Return eligibility for unused RapidFleet-stocked items is evaluated case by case after inspection. Parts must be unused, uninstalled, and in original packaging. Acceptance at fulfillment may limit later returns — confirm quantity and visible condition before accepting your order.

Special-order items

Special-order parts sourced specifically for your vehicle or order are generally final sale and cannot be returned unless RapidFleet shipped the wrong item or the part arrived damaged.

Electrical, paint, and customized items

Electrical components, mixed paint, and customized or cut-to-fit items are typically non-returnable once fulfilled, except for RapidFleet shipping errors or damage reported promptly.

Manufacturer warranty

Some parts may carry a manufacturer warranty separate from RapidFleet's return handling. Warranty claims are subject to the manufacturer's terms; RapidFleet can help you start the process when documentation is available.

How to request a return

Contact RapidFleet Parts with your order details and a description of the issue. Do not send or bring a part back until a RapidFleet representative provides return instructions.

Call (786) 767-7260 or use our contact form.